Sunflower Experimenter's Guide

It is not possible to modify or cancel your order after validation. If you wish to cancel your order, pleasecontact our customer service department as soon as possible: contact@terresinovia.fr

Yes, you have 14 days from receipt to return an unused item.

Check your spam folder or log in to your account to view your orders. If nothing appears, please contact us: contact@terresinovia.fr

Please make sure that the delivery date has passed before contacting us. If this is the case, please contact us at contact@terresinovia.fr

Yes, we deliver to many countries. Costs and delivery times vary according to destination. Any customs duties are the responsibility of the customer.

Delivery times vary according to the delivery method chosen (standard, express...) and your location. For delivery within France, please allow between 3 and 5 working days. For delivery outside France, please allow up to 10 working days.

To download your PDF, you need to create an account on our site. Once your account is active, you can go to the "My orders" tab of your account and download your PDF as many times as you like.

If you have paid by credit card or PayPal, you will have immediate access to your purchase. You will receive an e-mail informing you of its availability in your personal space, in the "My orders" tab. If you have paid by bank transfer or Chorus Pro, we need to confirm receipt of the funds before giving you access to the document. You will receive an e-mail from us when the purchase is confirmed.

Go to the "My orders" tab to download your purchase. If you don't see any documents to download despite confirmation of your purchase, please contact contact@terresinovia.fr.