Designed to fit in your pocket, these handy little guides feature information sheets to help you recognize insects and crop diseases, as well as the damage they cause.
It is not possible to modify or cancel your order after validation. If you wish to cancel your order, pleasecontact our customer service department as soon as possible: contact@terresinovia.fr
Can I return an item?
Yes, you have 14 days from receipt to return an unused item.
I haven't received my order, what should I do?
Please make sure that the delivery date has passed before contacting us. If this is the case, please contact us at contact@terresinovia.fr
Do you deliver internationally?
Yes, we deliver to many countries. Costs and delivery times vary according to destination. Any customs duties are the responsibility of the customer.
What are the delivery times?
Delivery times vary according to the delivery method chosen (standard, express...) and your location. For delivery within France, please allow between 3 and 5 working days. For delivery outside France, please allow up to 10 working days.
What payment methods are accepted?
You can pay for your order by : Credit card, PayPal, bank transfer or Chorus.
How can I recover my PDF purchase?
To download your PDF, you need to create an account on our site. Once your account is active, you can go to the "My orders" tab of your account and download your PDF as many times as you like.
How long does it take to download my purchase?
If you have paid by credit card or PayPal, you will have immediate access to your purchase. You will receive an e-mail informing you of its availability in your personal space, in the "My orders" tab. If you have paid by bank transfer or Chorus Pro, we need to confirm receipt of the funds before giving you access to the document. You will receive an e-mail from us when the purchase is confirmed.
I can't find the PDF I ordered in my space. What should I do?
Go to the "My orders" tab to download your purchase. If you don't see any documents to download despite confirmation of your purchase, please contact contact@terresinovia.fr.